Refund Policy

RETURNS

When you order an item online, there’s always a chance it might not fit. If this is the case,

please email us at connect@sondertoronto.com WITHIN 12 hours of RECEIVING your item.

From this, we will provide you with two options:

Option 1: We’ll help you find another clothing item.

If you are based in Toronto or the GTA, we will deliver another dress within 24 hours to ensure it

arrives in time for your event. If you are outside of this zone, we will ship you a replacement

clothing item(s) or have it dropped off at a third party partner for pick-up.

If the new style you select is more expensive, you will be charged the difference in price. If the

new style is less expensive, you will be given a refund for the difference in price.

Option 2: Full refund

We’re happy to give you a full refund if none of the clothing item(s) in your order fit. With our

100% Money Back Guarantee, you can rest assure that you only pay if you love what you order.

REFUNDS (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we

have received your returned item. We will also notify you of the approval or rejection of your

refund.

If you are approved, then your refund will be processed, and a credit will automatically be

applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your

credit card company, it may take some time before your refund is officially posted. Next, contact

your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

connect@sondertoronto.com

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

SHIPPING

To return your product, you will always be provided with a mailing label. Depending on where

you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or

purchasing shipping insurance. We don’t guarantee that we will receive your returned item.